U Mobile Applauded by Frost & Sullivan for Its Stellar Brand Equity, Performance, and High-quality, Affordable, and Accessible Mobile Services |

U Mobile assigned an estimate 1 billion RM for capital expenditures in 2021 to improve network services and deliver superior mobile service experiences to customers.

SAN ANTONIO, January 5, 2023 /PRNewswire/ — Frost & Sullivan recently researched the Malaysian mobile services industry and, based on their analysis, recognized U Mobile with the Malaysian Mobile Services Company of the Year 2022 award. The company, a leading mobile service provider telecommunications, offers a range of mobile and digital services, including mobile voice, SMS, mobile data plans, mobile financial services and digital insurance services. Its main differentiators include a high-quality, reliable and advanced network. The company maintains an aggressive pace of investment in network and support solutions to address customers’ rapidly growing data needs. Compared to its closest competitor, which has less than 7,000 networks, U Mobile has 8,985 networks, a year-on-year growth of 10%.

U Mobile recorded impressive growth in subscriber data usage of more than 80%, while total network data traffic grew by more than 60% amid increased mobile data demands from customers of January 2020 to June 2021. The industry saw a decline in network performance due to higher data usage and network traffic volumes, but U Mobile improved average speed by 100%. It constantly upgrades its network infrastructure, demonstrating its unparalleled focus on prioritizing customers’ evolving needs. U Mobile’s tireless efforts to address the needs of underserved niche markets and develop solutions to cater to different market segments. from malaysia widening the digital divide and positioning it as one of the leading mobile service providers in the country.

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Dewi Rengganis, Frost & Sullivan Best Practices Research Industry Analyst, noted, “U Mobile is recognized for its competitive pricing strategy and the most affordable 5G mobile service plans on the market. Its commitment to consumer-centric product and service innovation contributes to its constant growth from malaysia mobile service industry”.

U Mobile has partnered with Qualcomm to provide telemedicine and remote patient monitoring services to low-income households through the DoctorOnCall platform and the 24-month SIHAT health care program for patients with chronic diseases, respectively. Its high-speed 4G network facilitates live video consultations on the platform, ensuring positive customer experiences and improving access to healthcare in rural communities. Its competitive pricing strategy, value-added services and end-to-end digital experience reinforce U Mobile’s customer-centric approach, asserting its position as the best mobile service provider in malaysia.

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“U Mobile’s high-quality network is driven by its strong commitment to prioritizing customers’ evolving needs and extensive investment in network infrastructure upgrades. Its diverse plans offer the best market value through strategic partnerships and investments, innovative consumer-centric solutions and digital business models,” Rengganis added. With its strong overall performance, U Mobile won Frost & Sullivan’s 2022 Company of the Year award in the Malaysian mobile services industry.

Each year, Frost & Sullivan presents the Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation in products and technologies, and the resulting leadership in terms of customer value and market penetration.

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The Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service and strategic product development. Industry analysts benchmark market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify industry best practices.

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Tammy Chan

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