T-Mobile is running circles around Comcast — literally, at this point — with the revolutionary Un-carrier internet service
Now, Comcast customers can get $750 off Xfinity early cancellation fees AND get T-Mobile 5G Internet for $25 a month for a limited time this holiday season.
What’s the news: T-Mobile is launching “Make Xfinity Your Ex” and offering fed-up Comcast Xfinity customers up to $750 to break their Comcast contract, plus unlimited T-Mobile home and business Internet for just $25 a month (with AutoPay) with a qualified voice line.
Why it matters: Comcast has just raised Xfinity Internet prices again, just a year since the last time. Disgruntled Xfinity customers can now experience carrier-free internet.
Who is it for: The millions of people stuck with companies like Comcast Xfinity that have made the broadband industry the most hated in America.
T-Mobile (NASDAQ: TMUS ) today launched a new campaign inviting disgruntled Xfinity customers to break with one of the largest Internet providers.
This press release includes multimedia. See the full press release here: https://www.businesswire.com/news/home/20221219005459/en/
Comcast is raising Internet prices again. T-Mobile fires back, urging fed-up Comcast customers to ‘make Xfinity your ex’ (Photo: Business Wire)
With “Make Xfinity Your Ex,” T-Mobile is offering Comcast Xfinity customers a deal that’s almost too good to be true: Get up to $750 toward your T-Mobile unlimited 5G Internet and Internet service contract for only $25 a month. That’s a massive 50% off T-Mobile’s already low flat rate 5G Internet price, no BS, every month when you have a qualifying voice line.
To help bring attention to the cause, T-Mobile is circling Comcast. Literally. For 25 hours straight (we’re currently on hour five), a mobile billboard truck has been making the rounds of Comcast’s Philadelphia headquarters, highlighting some of Comcast’s biggest customer service “hits.”
“It’s clear that Xfinity customers are tired of the BS. They’re hungry for a better option, and now they have one with T-Mobile’s 5G Internet,” said Mike Katz, T-Mobile’s president of Marketing, Innovation and Experience. “At a time when Comcast is locking customers into contracts and driving up their costs, Un-carrier is here to give people a new contract-free option, full of value and finally giving the Big Internet some real competition.”
T-Mobile is putting customers first at a time when companies like Comcast have become increasingly synonymous with poor customer service. More than half of T-Mobile’s two million home Internet customers come from Big Cable companies like Comcast. And now they are happier. T-Mobile Home Internet customers give the service a Net Promoter Score (NPS)—a common measure of customer satisfaction—higher than fiber providers and 30 points higher than cable and other Internet services .
T-Mobile doesn’t just win in overall satisfaction. In PCMag’s 2022 Reader’s Choice Awards, T-Mobile Home Internet crushed Xfinity for value, ease of use, customer service, speed and reliability.
Comcast Xfinity is the poster child for what happens without competition. For more than two decades, he was the leader of what are now the two most hated industries in America: cable television and Internet service providers. The result is a customer base that, predictably, really doesn’t like Comcast Xfinity and its catalog of headache-inducing attributes like exploding bills, surprise fees, and painful customer service.
And as if things couldn’t get much worse, their internet customers are facing another price hike that will take effect on December 20, with rates increasing by an average of 3.8% this time around. This latest price hike comes just one year after Comcast last raised prices. Ouch Meanwhile, T-Mobile 5G Internet is here for Xfinity customers with unlimited high-speed internet that includes Price Lock, so your internet rate is locked in for as long as you decide to keep your plan.
While “Make Xfinity Your Ex” launched today and we’re not stopping (so stay tuned for more), this price for T-Mobile Home and Business Internet is available now for a limited time. Learn more at T-Mobile.com.
For more information on T-Mobile 5G Home Internet, visit here. To learn more about T-Mobile’s Business Internet, visit here. If 5G Internet isn’t yet available for your home or business, it might be.
Follow the official T-Mobile newsroom on Twitter @TMobileNews to keep up to date with the latest news from the company.
During congestion, Internet customers may experience slower speeds than other customers due to data prioritization. For use only where indicated on activation. Credit approval required. Automatic payment: $5/month. The discount may not be reflected on the first invoice. Regulatory fees included in the monthly service price for accounts that meet the requirements. If you cancel Internet service, return the gateway or pay up to $750. $25/month. Via bill credit with qualified voice line; it can take up to 2 billing cycles and stop credits if you cancel any lines or change plans. Exchange costs: Up to $750 for eligible early cancellation fees via Virtual Prepaid Mastercard. Qualifying credit required; The card usually takes 8 weeks. Price lock ensures that new accounts with qualified service can maintain the regular monthly rate plan price for current unlimited home internet data; excludes taxes/fees, select limited-time promotions, usage charges, third-party services, device and network management practices.
T-Mobile US Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, offering an advanced 4G LTE network and a transformative nationwide 5G network that will deliver reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, an unwavering obsession with providing the best service experience possible, and an unquestionable drive for disruption that creates competition and innovation in the wireless industry and beyond. Headquartered in Bellevue, Washington, T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information, visit: https://www.t-mobile.com.
 Based on HarrisX Total Communications Survey (TCS) Q3 2021 to Q3 2022